We catch up with Andrew Norman, who leads Sendcloud in the UK, ahead of him speaking at the ChannelX Conference next Wednesday the 9th of October. At the conference, Andrew will be discussing the role of platform ecosystems in marketplace strategy, including the integration of third-party services, APIs, and partnerships to enhance value proposition and user experience and if you’ve not yet got your ticket the last few are available here.
Before the conference, I wanted to find out more about Sendcloud and get Andrew’s view on which channels are seeing the greatest growth potential, the current consumers demands on the fulfilment and returns side of ecommerce, and the retailer challenge of balancing the four pillars of delivery – Fastest, Safest, Cheapest & Greenest!
In this video you will find:
- 00:00 Introducing Andrew Norman & Sendcloud
- 00:55 Which new channels retailers are seeing success on
- 02:26 Retail expectations for TikTok Shop
- 03:51 Fastest, Safest, Cheapest & Greenest consumers shipping demands
- 05:07 Post Covid consumer delivery expectations
- 06:49 Brand & Retailer carrier selection strategies
- 07:56 Buyer experience, WISMO reduction and tracking best practice
- 10:13 Returns strategies & Retailer marketplaces
- 11:55 How Sendcloud help retailers scale at reduced cost
