Smart Send: Meet the Product

Category: Operations
Smart Send Meet the Product

With over 2 decades’ worth of experience in the industry, Parcel2Go is the UK’s leading courier comparison site. Instead of queuing at the Post Office, Parcel2Go offers a cheaper and easier way to ship parcels online.

As Parcel2Go has grown in size, our offering to online sellers has also expanded with a focus on making shipping faster and cheaper. What started simply as a way for senders to access couriers online has now evolved into creating free shipping management software, Smart Send, so that regular senders can access more courier options and service flexibility.

What’s the advantage of Smart Send from Parcel2Go?

Smart Send is Parcel2Go’s free shipping management tool that automates your shipping process and lets you book across the UK’s top courier services from one dashboard – saving you hours of time and bags of money.

Our platform allows you to integrate all your sales channels to one streamlined dashboard – shipping your products from one place. The software automatically imports orders from marketplaces such as eBay, Amazon, and more, and boasts shipping rates even cheaper than Parcel2Go’s main order journey. As Parcel2Go is the UK’s largest courier comparison site, shipping through Smart Send allows you to access the full range of the UK’s courier services for both domestic and international shipping.

Built to save merchants time and money, Smart Sends automates your shipping as well as increasing flexibility – allowing you to vary the courier services you use depending on your sales channels and products. Set up rules, notify customers in a single click, and manage multi-channel parcel delivery from one dashboard.

What sets Smart Send apart from its competitors?

Unlike other integration tools, Smart Send is 100% free to use while still having a full range of automation features such as label creation, invoice management, and picking and packing assistance. 

You also have multichannel assurance when you book with a courier comparison site over a single carrier. That means if your usual courier has localised issues – such as strikes, cybersecurity breaches, or even administration scares – you have the option to switch carriers in as little as one click. Smart Send offers rates from the UK’s largest carriers, giving you more choice and a more reliable service. Parcel2Go works with over 20 couriers and Smart Send’s Royal Mail OBA integration means you can send letters alongside parcels.

What shipping rates can merchants expect on Smart Send?

Parcel2Go guarantees the cheapest shipping rates across over 20 couriers in the UK, so you save every time you book with us over a competitor. Smart Send lets you access those rates and cheaper on couriers such as Evri and UPS, and we often run discounts exclusive to Smart Send.

CourierParcel2Go PriceSmart Send Price% Saving
Evri – up to 1kg£2.38£2.205%
UPS – up to 2kg£5.74£4.9913%

On top of this, we’re offering new Smart Send customers 20% off their first 5 parcels. Use code ‘SMARTSENDING’ at checkout to claim your discount before 31st January 2025. Maximum discount is £50 per parcel and the offer excludes Royal Mail.

How can Smart Send support international business shipping?

When it comes to international shipping, Parcel2Go provides commodity codes and sends customs declarations directly to you once booked. We have a variety of import fee payment options on Smart Send:

  • Delivery Duties Paid (DDP) – we offer DDP with UPS, DPD, FedEx, and Evri (Ireland services only) so you can pay for customs fees instead of putting the costs onto your consumers. 
  • Delivery Duties Unpaid (DDU) – We also host a range of courier services that offer Delivery Duties Unpaid (DDU) if you expect your customers to pay for customs duties.
  • Import One Stop Shop (IOSS) – If you sell on a marketplace, the marketplace deals with VAT rates but will provide you with an IOSS (Import One Stop Shop) number which you simply need to enter as you book your shipment with Parcel2Go. And if you have your own website, you can also register for IOSS with our partners at Avalara. This means you can display VAT clearly to customers and pay for VAT tax returns monthly.

Our international shipping rates are also the most competitive in the UK, so you can offer customers a more affordable shipping option. And we have a host of information for new businesses shipping abroad in 2024 in our International Shipping Hub.

Which channels does Smart Send support?

You can integrate with Smart Send with up to 16 popular sales channels like Etsy, Amazon, and eBay. Or you can manually upload CSV files, for extra flexibility on the orders you import.

Channels Smart Send supports

What are Smart Send’s main features?

  • Multi-channel integration – link as many as 16 sales channels, as well as Royal Mail OBA, or manually add orders via a CSV.
  • Rule manager – automate your imported orders by creating rules like items sold on eBay should be shipped with Evri Postable, or products bought in Ireland should be sent with DPD.
  • Mark as dispatched – send a tracking link to your marketplace in a single click.
  • Bulk label creation – generate and print multiple labels at a time saving you hours of time.
  • Picking and packing assistance – use picking and packing slips and SKU codes to sort and prioritise orders.
  • Returns management – easily generate returns labels where needed.
  • Automated payments – top up your account and enable auto top-up so funds never run low.
  • Invoice management – create custom invoices for your business records.
  • 24/7 customer service – as part of Parcel2Go, our customer service team is available to help you whenever you need us.

How can Smart Send help me sell online?

Smart Send is a single portal that gives you the ability to link multiple sales channels and ship with various carriers. Using an integration platform like Parcel2Go’s will save you hours of time wasted on the admin of using several courier and sales channel portals. 

And while most integration platforms charge a monthly fee, Smart Send is free to use and offers the UK’s best courier rates. Reduce business costs and hours of unproductivity. 

Our current offer of 20% off your first 5 parcels means you can try Smart Send at a discounted rate to see what you think. Use code ‘SMARTSENDING’ when you book your shipments.

What if I need more multi-channel management than Smart Send can provide?

If you need to integrate a sales channel that we don’t support, we’ve partnered with integration platforms Base.com and Shiptheory. That means you can integrate a wider range of sales channels via these platforms while still accessing Parcel2Go’s competitive shipping rates.

Smart Send helps you grow your business by saving you time and money, so you can focus it where it counts. So if you’ve outgrown our shipping solution, we’ll support as your business evolves.

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