In December, fabric announced an industry-first AI-powered order management system (OMS), developed specifically for use by multichannel retailers to deliver a next-level customer experience. Today we sat down with fabric CEO Mike Micucci to discover how AI is revolutionising OMS.
Mike talks from the perspective of the consumers and how brands and retailers need to deliver the shopping experience they desire – the ability to shop across any channel, anytime and have control over order delivery.
In this video you will find:
- 00:00 Introducing Mike Micucci, CEO, & fabric AI Order Cloud
- 03:16 Managing inventory with AI in real time
- 04:59 Consumer demands on brands & retailers
- 07:37 Demand planning and forecasting with AI
- 10:23 How AI is driving retail innovation during high-demand periods
- 13:20 How SMEs can engage with AI to boost sales
- 16:36 How fabric assists brands and retailers
