Parcel2Go, the leading name in UK parcel delivery comparison for SMEs and individuals alike, has hit a significant milestone, earning over 100,000 5 star reviews on Trustpilot.
This achievement highlights Parcel2Go’s reputation as a reliable partner for businesses and online sellers. To mark the occasion, Parcel2Go has also been active in giving back to their community by randomly selecting 100 customers to receive a personalised chocolate and a thank you letter. Find out more.
A Trusted Partner in Shipping
Parcel2Go has built its reputation on simplifying the complexities of shipping for online sellers and businesses alike. Partnering with leading couriers such as Royal Mail, DHL, and DPD, the platform offers a wide range of delivery options suited to various needs.
For both individual and high volume senders, the platform provides straightforward tools and adaptable solutions to make shipping easy.
Trustpilot Reviews Showcase Excellent Service
The numbers speak volumes about Parcel2Go’s quality of support and customer focus. With reviews frequently praising Parcel2Go for its ‘user-friendly experience’, diverse ‘service options’, and top-class ‘customer support’.
- Over 150,000 total reviews
- 4.0 ‘Great’ TrustScore
- 68% of reviews rated Parcel2Go as ‘Excellent’
But that’s only the start – Parcel2Go’s dedication to addressing customer concerns shines through in its exceptional support practices:
- Fast response times: Reviews are addressed within 2 business hours or within a day.
- Parcel2Go turns around 10% of unhappy customers, converting 1-star ratings into 5-star reviews, showcasing their dedication to customer satisfaction.
- Focused on improvement: With a 100% reply rate for constructive reviews, Parcel2Go demonstrates a proactive approach to addressing concerns and improving shipping experiences.
These statistics outline Parcel2Go’s commitment to putting customers first, ensuring every interaction is met with attention and care.
Key Features for Business Success
Parcel2Go is designed with businesses in mind, offering a range of features to enhance efficiency and streamline operations:
- Ease of Use: An intuitive platform simplifies the booking process, allowing businesses to focus on growth.
- Reliable Deliveries: Trusted courier partnerships ensure timely and secure parcel handling.
- Smart Send: A free shipping management tool ideal for ecommerce sellers managing multiple orders.
Supporting Online Sellers and Growing Businesses
As more businesses embrace ecommerce, reliable shipping is critical. Parcel2Go addresses these needs with affordable, efficient options backed by 24/7 customer support.
Their competitive pricing and industry expertise make it an attractive choice for sellers looking to optimise their logistics.
5 Responses
Parcelforce Have a habit of-surcharges for repacking, evri seem to find overweight packages to surcharge
When we used parcel2 go
Hi Jim, I work at Parcel2Go and we’d be happy to look into this for you. Please send us an email at [email protected], and my colleague George will be able to help.
Typical response playing to the gallery
Flannel From parcel2go
@Barry c
It would have been a great help if the £7 mandatory surcharge for the second time despite no evidence, had been waived ,
Our now defunct business account still owes that £7
As we refused to pay without any evidence
Hi Jim, sorry for the inconvenience, but George from our Customer Service team will resolve this for you, please reach out to him on the above email address. Thanks