Stamp Free have announced a partnership with Royal Mail to offer a first-of-its-kind returns solution with its patented AppFree™ technology.
As a newly appointed reseller of Royal Mail returns solutions, Stamp Free’s AppFree platform enables a seamless, efficient, and user-friendly returns experience via WhatsApp.
Downloading an app just to send a return is an unnecessary hassle for customers. AppFree removes this pain point by allowing returns to be shipped quickly and easily through WhatsApp—the social media channel used by nearly 3 billion people worldwide every day.
This partnership is set to transform the returns experience for existing and new Royal Mail ecommerce customers seeking to improve their customer experience. By integrating Stamp Free’s AppFree solution, retailers can offer a modern, flexible, and convenient returns process through WhatsApp that meets the needs of today’s digital-savvy shoppers.
Using WhatsApp’s familiar interface, the solution simplifies returns without the need for additional apps or tools. Automation streamlines the process, freeing up resources to enhance other areas and boost consumer satisfaction. Retailers also save on IT costs, as there’s no need to host or maintain a dedicated returns app.
The benefits of AppFree Royal Mail Returns aren’t limited to the retailer. Shoppers simply initiate the return by sending a message on WhatsApp or scanning a QR code, which launches WhatsApp. All they have to do is log their return details via WhatsApp, receiving either a QR code for in-person drop-off or a printable label for their parcel.
The returns are processed by Royal Mail through drop-off points or doorstep collection – with all tracking updates still self-contained in WhatsApp, giving transparency and peace-of-mind during the return journey.
The AppFree technology doesn’t just integrate with WhatsApp – Stamp Free are currently developing integration capabilities with other universally-adopted messaging apps such as iMessage, Facebook Messenger and many more.
We’re thrilled to partner with Royal Mail to bring this innovative returns solution to the market. By leveraging the power of WhatsApp, we’re making returns as effortless as sending a message to a friend. Together, Stamp Free and Royal Mail are redefining the way ecommerce retailers approach returns, offering a service that is not only efficient but also customer-friendly.
– Hugh Craigie Halkett, CEO & Founder, Stamp Free
This collaboration opens new opportunities for retailers to offer best-in-class returns solutions powered by Royal Mail’s trusted network and Stamp Free’s cutting-edge technology.
For a live demonstration of the AppFree Royal Mail Returns Solution, visit Stamp Free at Stand 38 at The Delivery Conference – Tuesday 11th February, The Royal Lancaster, London.
