DHL have announced a suspension of high value shipments to the US, citing formal entry processing as an issue.
Summary of DHL temporary service changes
- Multi-day transit delays to the U.S from any origin for shipments with a declared customs value exceeding USD 800.
- From Monday 21 April 2025, and until further notice, DHL will place a temporary suspension on business-to-consumer (B2C) shipments addressed to private individuals in the U.S. where the declared value exceeds USD 800. Shipments with a declarable customs value below USD 800 are not affected by the suspension.
- Please note that business-to-business (B2B) shipments to U.S. companies with a declarable value above USD 800 are not affected by the suspension, though they may also face delays.
DHL US high value shipments exceeding USD 800
Transit time delays & temporary suspension of business-to-consumer (B2C) shipments
- The changes outlined above have caused a significant increase in formal customs clearances, which we are handling around the clock. While DHL are working diligently to scale up and manage this increase, they are experiencing multi-day transit delays to the U.S from any origin for shipments with a declared customs value exceeding USD 800.
- To manage this situation, starting Monday, April 21, 2025, and until further notice, DHL will place a temporary suspension on business-to-consumer (B2C) shipments addressed to private individuals in the U.S. where the declared value exceeds USD 800. Shipments with a declarable customs value below USD 800 are not affected by the suspension.
- Please note that business-to-business (B2B) shipments to U.S. companies with a declarable value above USD 800 are not affected by the suspension, though they may also face delays.
This is a temporary measure which is designed to ensure that DHL can maintain their high service quality commitment for our customers. DHL will share updates as the situation evolves.
While the pause on reciprocal tariffs for specific countries remains in effect, the recent requirement for formal entry processing on all shipments valued over USD 800 from all countries is still in place today.
As a result, informal (simplified) clearance is no longer possible for these shipments. These shipments are now subject to import customs duties based on the Harmonized Tariff Schedule of the United States (HTSUS), which may include: General Duty Rate, Section 301 duties, and applicable IEEPA duties.
Each of these shipments must now undergo individual formal clearance. Additional information and/or supporting documentation may be required for processing. This could include proof of the goods’ country of origin. Furthermore, all formal entries must include the ultimate consignee’s Tax Identification Number (TIN), which can be either a Social Security Number (SSN) or an Employer Identification Number (EIN), along with supporting documents as needed.– DHL
