In her latest blog post, eBay UK General Manager, Eve Williams, has shared updates on automated positive feedback which come into effect in April.
Automated positive feedback
eBay have heard from sellers that automated feedback is a great step in recognising good service, and we’re pleased to be expanding it beyond new sellers. Starting at the end of April, UK sellers will automatically receive positive feedback for orders that use a tracked service, arrive on time, and have no buyer issues.
The automated positive feedback will contribute to your feedback score and positive rating percentage, and will be displayed with the message, “Order completed successfully – tracked and on time.”
Automated positive feedback will be added to your feedback profile 7 days after tracking confirms successful delivery, provided the following criteria are met:
- Tracking shows the item was delivered on time
- The buyer hasn’t left feedback yet
- The buyer hasn’t reported an issue with their order
For private sellers, eBay have introduced Simple Delivery, a streamlined delivery method with tracking to help you qualify for automated positive feedback.
This feedback will remain unless the buyer reports a negative experience, such as opening a return request, reporting non-receipt, or cancelling the order. Any positive or negative feedback subsequently left by the buyer will replace the automated positive feedback.
Automatic feedback removal changes
Additionally, From the 23rd of April, eBay will no longer automatically remove feedback in the following two return scenarios:
- The item was returned used or damaged, and the seller deducted an amount from the refund.
- The seller offers free returns, handled the return, and issued a refund.
You can still request a feedback review, as it may qualify for removal under the numerous scenarios outlined in the eBay Feedback policy. eBay will continue to remove neutral or negative feedback in many instances, with over 30 specific reasons detailed in their policy. For example, feedback that is harmful, results from extortion, or involves issues that were correctly disclosed in the listing will be removed.
