Salesupply, a global provider of ecommerce customer service solutions, has launched MarketplaceCare 365, a cost-effective support service tailored specifically for marketplace sellers. The solution ensures sellers respond to customer inquiries within the timeframes required by the world’s leading marketplaces.
Strict SLAs and rising labor costs challenge marketplace sellers
Online marketplaces such as Amazon, eBay, ASOS, CDiscount, Wayfair, Zalando and Temu require sellers to provide high-quality customer support—24/7, multilingual, and fast. Meeting these expectations has become increasingly difficult due to rising labor costs and staffing challenges, particularly during peak seasons and holidays.
MarketplaceCare 365 addresses these issues by delivering flexible, high-quality, and multilingual customer service across 380+ marketplaces in over 25 languages.
Salesupply say that outsourcing of your marketplace customer care doesn’t need to take long to implement. With MarketplaceCare 365, Salesupply can take over your marketplace customer care in as little as two weeks. All it takes is one week of training and one week for set-up and your new marketplace customer service team is ready to go.
Key benefits of MarketplaceCare 365
- Guaranteed 100% SLA compliance: Salesupply currently supports over 380 marketplaces with a proven 100% SLA performance
- Year-round availability: Including holidays such as Christmas and New Year’s Eve
- Cost control: Replace fixed overhead with a variable low-cost model
- Optional A-Z claims support: Native-speaking agents can proactively contact customers to resolve and withdraw erroneous A-Z claims in 25+ languages
Marketplaces demand 24/7, high-quality customer service. Many sellers are forced to manage this with lean teams that cannot scale for peak demand or holiday coverage. MarketplaceCare 365 ensures compliance with marketplace standards while giving sellers the flexibility they need to grow—without inflating their customer service costs.
– Hans Siebum, Managing Director, Salesupply
