There’s a new eBay Agentic AI shopping agent, currently available to a small percentage of U.S. customers, which the marketplace says represents an important next step in eBay’s AI-first customer experiences.
Seamlessly woven into the shopping journey, this intelligent agent delivers real-time, hyper-personalized product picks and expert guidance based on your shopping preferences as you explore the eBay marketplace. From pinpointing the perfect gift for your best friend to assembling the ideal Spring Break wardrobe, the eBay Agentic AI shopping agent makes discovery effortless, fun, and uniquely tailored to you.
eBay agentic AI capabilities are being paired with eBay’s scale, infrastructure, decades of customer insights, and product knowledge to streamline the experience for customers. This marks a milestone in eBay’s advancement of agentic AI, which has evolved from simple chatbots to conversational and interactive agents that are equipped to understand, interact, and anticipate user needs. Such capabilities have the potential to enable us to lead the next generation of shopping and selling, fueling marketplace growth, and solidifying eBay’s position in AI-powered ecommerce.
With almost 30 years of experience serving our customers and backed by our vast technology infrastructure, eBay is uniquely positioned to fuel AI-driven personalization and automation. These agentic AI advancements help us to better serve our customers with efficiency and a deep understanding of their needs, while positioning eBay at the forefront of the futuristic, agent-powered ecommerce landscape.
– Mazen Rawashdeh, Chief Technology Officer, eBay
eBay’s shopping agent will show up wherever the user is in their buying journey, either by reacting to a user’s request or through predictive messaging inline on the page the user is visiting.
We believe that the whole shopping experience will be AI-infused in the future. We continue to stay at the leading edge of AI-powered commerce, powering a growing suite of agentic tools and services to enable secure and highly personalized experiences that make shopping on eBay easier and more meaningful.
– Nitzan Mekel-Bobrov, Chief AI Officer, eBay
