Ofcom have opened yet another investigation into Royal Mail performance, in what’s fast becoming an annual affair.
Following the publication of its annual Royal Mail performance results, Royal Mail’s compliance with its regulatory obligations for 2024/25 is once again being questioned. Under Ofcom’s rules, Royal Mail is required to meet specific delivery performance targets across the whole financial year, excluding the Christmas period. Among other targets, Royal Mail must:
- Deliver 93% of First Class mail within one working day of collection
- Deliver 98.5% of Second Class mail within three working days of collection
Royal Mail have once again failed meet the above performance targets in 2024/25, as they only:
- Delivered 76.5% of first class mail within one working day of collection
- Delivered 92.2% of second class mail within three working days of collection
Ofcom will investigate whether there are reasonable grounds for believing that Royal Mail has failed to comply with its obligations in 2024/25, and if they determine that Royal Mail performance fell short of their obligations will consider whether to impose a financial penalty.
In December 2024, Ofcom fined the company £10.5m for failing to meet its First and Second Class delivery targets in 2023/24; and in November 2023, they fined the company £5.6m for failing to meet its targets in 2022/23.
2 Responses
Tracked items have been prioritised over 1st class letters from 2020(covid,industrial action, unworkable revisions) to present due to Staff issues. It needs a complete reset.
Lack of staff even more lack of trained casual staff. people before profit.