eBay have redesigned the tracking experience across Seller Hub and the buyer delivery flow to make it more visual, unified, and easy to navigate. You’ll see these changes from the end of July.
The aim is to give buyers a clearer understanding of their order’s journey, seeing all shipments in one view and distinguishing between outbound and return tracking.
Sellers will notice a simplified and more consistent tracking visualisation, especially on the ‘View Order’ page. The new clearer, unified tracking will help buyers see exactly where their order is at every step, reducing misunderstandings and the need to file claims.
For sellers
- Enhanced visualisation: Seller Hub now offers a more consistent and intuitive tracking status visualisation, such as on the ‘View Order’ page, making it easier to manage deliveries.
For buyers
- Unified delivery overview: Buyers will now see all deliveries for an order in one comprehensive view, including separate tracking for outbound and return items.
- Updated order delivery status: If a delivery is delayed, buyers will see a clearer status update, reducing uncertainty and setting better expectations.
Our goal is to offer a more unified tracking experience, ensuring that both sellers and buyers have consistent and reliable information throughout the shipping and delivery process.
– eBay
