In January, eBay introduced new item condition options for pre-loved clothing, which they say has had positive results in an increase in buyer satisfaction. Building on that success, these new options are now expanding across the rest of pre-loved fashion, on everything from jewellery to sneakers.
New Pre-loved eBay Item Conditions
‘Used’ is a very broad concept to use when listing the condition of your pre-loved fashion items. Since it’s such a broad term, buyers don’t always know what to expect, which can lead to disappointment, disputes or even costly returns. To enhance transparency and help prevent these issues, eBay are introducing three new options to better describe the condition of all your pre-loved fashion items. These are:
Pre-owned – Excellent
- Like new, with little to no visible signs of use.
- The item is in excellent condition with minimal signs of use, such as faint surface marks, gentle creasing, or light wear on the fabric. Any subtle imperfections should be clearly shown and described in your listing.
Pre-owned – Good
- Gently used, with light signs of wear and/or visible flaws.
- The item is in good condition with some signs of use such as minor scuffing, light scratches, softening of materials, or small pulls. All imperfections should be clearly shown and described in your listing.
Pre-owned – Fair
- Well-used, with heavier signs of wear, visible flaws, and/or missing or damaged components.
- The item shows noticeable signs of use, for example worn edges, discolouration, visible scratches, or missing details. All flaws should be clearly shown and described in your listing.
From the 5th of August, you’ll see these options on both your new and existing listings. They’re designed to give buyers a clearer idea of your item’s condition to help them shop with confidence, as well as helping you reduce disputes and returns for a smoother selling experience.
Once this change takes effect, any existing ‘Used’ listings will update to ‘Pre-owned – Good.’ You’ll need to review and adjust these to the condition that best reflects your items.
Impacted categories
- Women’s Bags & Handbags
- Women’s Accessories
– Belts
– Handbag Accessories
– ID & Document Holders
– Key Chains, Rings & Finders
– Organisers & Day Planners
– Wallets - Men’s Accessories
– Bags
– Belts
– ID & Document Holders
– Key Chains, Rings & Cases
– Wallets - Kid’s accessories
– Boys accessories
– Girls accessories
– Baby accessories - Watches
- Jewellery
– Fine Jewellery
– Men’s Jewellery
– Vintage & Antique Jewellery
– Children’s Jewellery
– Other Jewellery
– Ethnic, Regional & Tribal Jewellery
– Handcrafted & Artisan Jewellery - Engagement and Wedding
- Shoes
– Men’s Shoes
– Women’s Shoes
– Boys Shoes
– Girls Shoes
– Unisex Kids Shoes
– Baby Shoes
