eBay’s August Seller News includes guidance on how to use the new eBay AI Assistant – a powerful new feature designed to enhance interactions with buyers. It gives you quick, relevant replies to buyers’ common questions, so you can save time, stay focused on your business and build buyer confidence.
Don’t worry – eBay aren’t unleashing AI to run wild in your buyer communications. The eBay AI Assistant creates a draft which you can then review and refine before sending, or simply write your own. Every response is drawn from your live listings, so buyers get clear, accurate details.
How to get started with eBay AI Assistant
To turn on AI Assistant:
- Open “Messages” on mobile or desktop. A pop-up should prompt you to enable “eBay.ai.”
- If you don’t see the pop-up:
- On mobile: go to “Settings” in Messages and toggle “eBay.ai” on
- On desktop: use the “eBay.ai” toggle in the bottom left of Messages
- To turn it off anytime, toggle “eBay.ai” off on your device
- Open a buyer message. A suggested reply will appear.
- Choose your next step: “Edit and send” to use the suggestion, or “Dismiss” to write your own.
If you dismiss a suggestion, you’ll be prompted to share feedback. Your input helps eBay to fine-tune AI Assistant to better support your business.
