Delivery has evolved. It’s no longer just about moving packages—it’s about using AI, data, and automation to create intelligent experiences that win and retain customers. To get ahead in 2026, The Delivery Conference is the place to be and today they’ve announced their first confirmed speakers!
At The Delivery Conference you’ll walk away with:
- A first look at the latest innovations in intelligent delivery.
- Actionable AI frameworks for your delivery operations.
- Strategies to create a next-gen customer experience.
If you’ve not yet got your ticket, you can book your place here.
Hear from industry leaders
Bob Phibbs, The Retail Doctor
Bob Phibbs, CEO of The Retail Doctor®, transforms store performance through sales training and strategy. A Certified Speaking Professional™ (CSP®) and World Retail Forum Innovation Leadership Award winner, he has trained over 250,000 retail associates worldwide through SalesRX, his online platform used by LEGO, Seiko, and Brother.
Clare Bailey The Retail Champion
Clare Bailey FISP, FIPM, MCIPS – better known as The Retail Champion is one of the UK’s most recognised retail experts. With over 30 years’ experience spanning the shop floor to the boardroom, Clare advises everyone from independent retailers to PLCs, local authorities and global brands.
Natalie Berg NBK Retail / Retail Disrupted
Natalie Berg is a leading retail analyst and the founder of NBK Retail, a consultancy
that helps businesses navigate the rapidly evolving world of commerce. A
recognized authority on global retail trends, Natalie delivers actionable insights to top
retailers, FMCG brands, technology providers and consultancies.
Richard Lim Retail Economics
Richard is Chief Executive Officer of Retail Economics, an independent economics research consultancy focused on the consumer and retail industry. Previously, Richard held the position of Chief Economist at the British Retail Consortium before heading up the Retail Insight and Analytics team. Richard has a wealth of experience in data analytics, retail insight, economics and consumer research.
Chloe Thomas eCommerce MasterPlan Podcast
Chloë Thomas has been in eCommerce since 2003, she’s worked client-side, agency-side, and adviser-side. Over the years she’s helped retailers and brands large and small, and she’s now focused on creating content that helps them make better decisions. The one thing she’s always done is solve eCommerce Marketing Problems.
Sham Aziz thecxway
Sham is a UK-based customer experience leader with more than 20 years of experience helping some of the world’s best-loved brands deliver exceptional service across digital, contact centre and final mile touchpoints. With a background spanning brand-side CX, SaaS and outsourcing, he brings a rare mix of strategic thinking and practical delivery. His work often focuses on the moments that matter most to customers – especially in the last mile, where expectations are high and brand trust is on the line.
