Metapack and ShipStation, leaders in intelligent shipping and logistics technology, are pleased to announce the return of The Delivery Conference (TDC) 2026, taking place on the 2nd–3rd of February 2026 at the Royal Lancaster Hotel, London. The world’s leading event for retail, ecommerce, and logistics innovation, TDC will once again bring together senior leaders from over 500 global brands for two days of forward-looking insights, industry debate, and essential networking.
TDC 2026 is focused firmly on the future. As delivery becomes more intelligent, AI and data are fundamental to how retailers scale and compete for customers with increasingly high expectations. This year’s programme explores how predictive intelligence, automation, and real-time decision making are actively reshaping everything from fulfilment and last-mile operations to customer promise and profitability. TDC 2026 is designed to empower today’s leading brands to move beyond experimentation and embed intelligence in the areas of their businesses that will lead to tangible impact.
– Al Ko, CEO, Auctane, Metapack and ShipStation’s parent company
TDC 2026 opens on 2 February with customer user groups and a welcome reception, followed by the full-day main conference on 3 February. The programme features 20+ sessions on technology, sustainability, customer experience, and cross-border delivery, including keynotes, panels, AI-driven showcases, and workshops. The day concludes with a closing party featuring live music and a special performance from X Factor winner, Alexandra Burke, offering attendees a celebratory finale alongside networking with peers and industry leaders.
Closing Keynote Announcement – Richard Ayoade
Richard Ayoade will headline TDC’s closing session with a sharp, refreshing perspective on the cultural and technological shifts redefining ecommerce, from logistics to AI-powered delivery. He will bring his unique blend of wit and insight to unpack what’s next for retailers, carriers, and consumers in a rapidly evolving global landscape.
Key Speakers and Panelists for TDC 2026
This year’s agenda brings together top thinkers, analysts, founders, and operators across retail and delivery. Featured speakers include:
- Richard Ayoade – BAFTA-winning Comedian, Writer, Director & Presenter
- Mary Portas – Founder, Portas UK
- Arka Dhar – AI Strategist, Google DeepMind
- Al Ko – CEO, Auctane
- Adam Coventry – Director, SCALA
- Andrew Norman – SVP & GM EMEA, Commerce
- Andrew Thomson – Director of Partnerships EMEA, Linnworks
- Beth Chapman – Managing Director, Starlinks Global
- Bob Phibbs – CEO, The Retail Doctor
- Cian Wright – Vice President, Market Development, Swap
- Chloe Thomas – Podcast Host, eCommerce MasterPlan Podcast
- Chris Dawson – Editor in Chief, ChannelX
- Chris Haighton – Retail Logistics Consultant, Haighton105 Consultants
- Clare Bailey – Founder, The Retail Champion
- Dr Daniel Hulme – CEO, Satalia
- Emma Clarke – Senior Director of Product Management, Metapack
- Graham Smith – Account Director, Gophr
- Ian Jindal – Founder, RetailX
- JJ Karambelas – Channel Director, OneStock
- Katie Searles – Contributing Editor, InternetRetailing and DeliveryX
- Matthew Mitchell – Director, Global Sales E-commerce, FedEx
- Matthew Trattles – VP Product, ShipStation API
- Natalie Berg – Retail Analyst & Host of Retail Disrupted
- Oksana Dambrauskaite – Digital Operations Leader, Decathlon UK
Event Highlights
The Human Touch: Reclaiming Retail in a Tech-Driven Delivery World
Mary Portas and Arka Dhar, AI Strategist with Google DeepMind, in conversation with Al Ko, CEO of Auctane, explore how delivery can be more than a technical function—using purpose, empathy, and storytelling to create emotional connections that drive loyalty.
Unveiling the Future of Intelligent Delivery
Metapack and ShipStation showcase their latest AI and data-driven innovations, demonstrating how smarter automation and predictive intelligence are reshaping fulfilment and logistics.
Debrief: 2026 Delivery Trends
Richard Lim presents findings from a new study on AI in delivery, offering actionable insights on predictive analytics, operational efficiency, and customer experience for retailers and carriers.
Delivery That Delivers: Turning Fulfilment into a Strategic Advantage
Led by Chloe Thomas, this panel highlights how leading retailers are using intelligent delivery to turn fulfilment from a cost centre into a competitive differentiator, leveraging technology to enhance flexibility, resilience, and customer loyalty.
Closing Keynote
Richard Ayoade, acclaimed writer and presenter, delivers a witty, insightful look at the cultural and technological shifts shaping ecommerce and logistics, reinforcing the conference theme of AI-powered, adaptive, customer-led delivery.
Exhibition Hall
Attendees will also have the opportunity to engage with 30 exhibitors showcasing the latest innovations in ecommerce delivery technology.
Registration
For more information and to register for TDC 2026 visit the official website
