Welcome to the ChannelX 2026 Leaders Interview featuring Al Gerrie, founder and CEO at ZigZag Global.
ZigZag delivers the best technology and service to transform the returns experience globally. Their mission is to reduce the cost, waste and friction associated with returns, boost customer loyalty and make retailers more profitable and sustainable. And they’re moving beyond just returns, to offer Track & Trace, Carrier Rates, Returns Analytics, TikTok Returns and WhatsApp returns and services such as Duty Draw Back.
In this video you will find:
- 00:00 Introducing Al Gerrie and ZigZag Global
- 02:15 ZigZag Track & Trace service
- 03:52 Customer choice and ZigZag carrier rates
- 05:52 Using Returns Analytics, Insights and Data
- 09:27 Returns on TikTok and WhatsApp
- 10:12 Branded returns portal on web, TikTok, WhatsApp, & marketplace
- 11:34 Duty Drawback on returns
