Welcome to the ChannelX 2026 Leaders Interview featuring Matthew Dunne, Founder of The Despatch Company, the parent of Helm.
Helm helps ecommerce businesses take control of their operations with a warehouse management system that’s built to grow with them via a platform-first approach that gives full visibility, real-time control, and seamless integration.
In this video you will find:
- 00:00 Introducing Matthew Dunne, The Despatch Company and Helm
- 03:03 The biggest unresolved challenges in eCommerce and logistics
- 05:06 Why Helm, Voila, and Neuro are a single, integrated operational ecosystem
- 10:32 The most misunderstood aspects of modern warehouse and fulfilment operations
- 14:57 The New Evolution of Helm
- 19:11 Where AI in logistics adds value
- 24:51 How WMS will evolve and how to prepare for change
