eBay add live tracking for seller owned vehicles

There’s been one massive hole in eBay tracking and that’s when seller owned vehicles are delivering bulky items. Now eBay have added tracking for seller owned fleets, so long as you upload tracking through MaxOptra or StreamTech. This will help reduce delivery questions and can lower the risk of item not received (INR) claims.

What’s changing

eBay have launched on-site tracking for orders delivered by seller owned vehicles, with order-level tracking data integrated from:

• MaxOptra
• StreamTech 

Buyers can view tracking updates on the order details page.

What you need to do

When uploading tracking for an order, select the correct carrier name:

• MaxOptra: select In-House Logistics MX
• StreamTech: select StreamTech

Where to add this:

• Adding tracking on eBay: you’ll find both carrier names in the carrier dropdown
• Uploading via a third-party provider or API: make sure your integration sends the carrier name exactly as shown above in the carrier field

How it works

• Tracking is captured at order level and passed to eBay from MaxOptra or StreamTech
• Tracking updates are shown to buyers on eBay
• Updates are provided near real time, depending on when events are sent by your provider

Who this is for

This is designed for UK business sellers who:

• Run a self-managed delivery fleet, and
• Manage routes and delivery updates in MaxOptra or StreamTech.

Why this helps your business

• List heavy and bulky items with more confidence: tracking support for items that may not suit standard integrated carriers
• Fewer delivery-related messages: buyers can self-serve tracking updates
• Lower INR risk: improved visibility can reduce “where is my order?” queries and sellers see a 50% decrease in buyer complaints and queries when using tracked delivery