Metapack have announced a new generation of AI-powered capabilities. As fulfilment becomes more complex and customer expectations continue to rise, Metapack’s latest innovations give retailers instant access to delivery data, helping teams predict issues before they affect their customers, and support faster decisions that improve delivery reliability and protect revenue.
Unveiled at The Delivery Conference (TDC) 2026, some of Metapack’s new intelligent features include:
- Ask Metapack gives teams a faster way to understand delivery performance by asking questions in plain English and receiving instant answers. It can automatically filter information and highlight the most relevant metrics, while adapting to business terminology and KPIs, making it easier for non-technical users to explore insights and take action without searching through multiple reports.
- Predict with AI identifies deliveries that are likely to miss the expected delivery date. This gives teams early warning so they can better manage their delivery network and take action to protect the customer experience.
- Build with AI allows teams to create new reports and visualisations on demand using simple prompts. These can be tailored to specific roles or business priorities, helping teams capture insight and reuse it without relying on specialist BI support.
- Intelligent Checkout is an embeddable component that presents validated delivery options at checkout, including a suggested fulfilment location based on business priorities and helping retailers maintain trust while managing complexity.
Retailers are facing more complexity than ever, and clarity has never been more critical. Our latest Ecommerce Delivery Benchmark Report shows that 90% of global retailers plan to increase investment in AI to optimise operations. With these new Intelligence tools, we are giving retailers a clear view and direction to help them quickly understand performance, identify risk earlier and make informed decisions that strengthen delivery reliability and customer experience.
– Emma Clarke, Senior Director, Product, Metapack
Over the coming months, Metapack will continue to release new AI-powered capabilities that will help retailers understand delivery trends, identify recurring issues and create tailored reports more easily. These innovations build on Metapack’s core strengths in carrier connectivity, data normalisation and operational reliability.
