Welcome to the ChannelX 2026 Leaders Interview featuring Callum Houston, Chief Commercial Officer at Voila.
Voila takes care of the shipping magic behind the parcel – Whether you’re sending one parcel or thousands, Voila connects your store and your systems to your couriers — so you can get on with growing your business. They handle the complicated stuff: label generation, tracking, returns, and proactive delivery updates. All in one platform, with one simple goal: make shipping feel effortless.
In this video you will find:
- 00:00 Introducing Callum Houston, Chief Commercial Officer at Voila
- 02:31 Operational headaches juggling multi carrier operations
- 06:22 Post-Purchase Operations Best Practice
- 08:57 Delivery Time Slots – The Uber Maps Analogy
- 10:36 Using AI to estimate delivery windows
- 12:55 SLA Management
- 14:14 Simulating carrier performance for contract negotiation
- 15:26 Analysing carrier rates vs invoices with surcharges
- 17:02 Carrier mix strategies
- 19:10 How can Voila assist brands and retailers?
- 21:40 Where does AI genuinely add value in shipping management
