ShipStation, a leading intelligent shipping and logistics platform, have announced the launch of ShipStation Intelligence, a platform with a suite of AI-powered capabilities and features built to drastically reduce the cost, complexity, and technology sprawl of ecommerce logistics.
ShipStation Intelligence applies predictive AI across a shipment’s lifecycle to help merchants reduce operational inefficiencies and expenses, ultimately improving the experience for end consumers.
Early pilot results show:
- Merchants cut shipping cost per order by 10–20% by automatically selecting the lowest available carrier rate
- Elimination of up to five separate logistics tools in mid-market accounts, saving merchants up to $2,700 per month in subscriptions
- Reductions in manual fulfillment steps by up to 40%
- 112% increase in upsells with intelligent returns solution
Ecommerce logistics has been stitched together across too many vendors for too long, rendering a merchant’s own data inaccessible to them. We’re not only giving our customers out-of-the-box access to enterprise-grade reporting across the logistics chain but we’re also proactively helping them make better decisions.
– Kelly Vincent, Chief Product Officer, ShipStation
ShipStation Intelligence enables merchants to:
- Automatically select the best carrier and service level for every shipment
- Identify delivery risks and delays before shipments leave the warehouse
- Automate fulfillment workflows to reduce manual work at scale
- Optimize international shipping decisions including customs and duty management
Work that used to take teams of logistics experts hours to run can now be completed in a matter of seconds. More importantly, in this age of constant disruptions and razor-sharp margins, shippers can pivot on a dime, operationalizing resolutions in less time than it previously took to spot an issue.
– Kelly Vincent, Chief Product Officer, ShipStation
According to ShipStation’s latest research, delivery speed, cost, and reliability now have greater influence over consumer buying decisions. Merchants able to offer choice at checkout, speed up time to doorsteps, get ahead of issues, and pass on savings stand to gain customer loyalty, in turn.
