Retailers are all looking at AI and how it will impact their businesses moving forward, and today Simone Chetcuti, Director of Retail and Business Services, BT Business, reveals that starting with AI is the wrong move, retailers need to look at their networks first to ensure they are ready to support the business services that AI will power.
There are plenty of AI and automation pilots running today, but what happens when these pilots are rolled out across a store estate coupled with ecommerce? That’s when things become really interesting and over the next 12-24 months we’re expecting huge changes into how retail operates.
Computer vision, RFID, edge computing and AI-powered customer experiences are all coming, so now is the time to prepare!
In this video you will find:
- 00:00 Introducing Simone Chetcuti, Director of Retail and Business Services, BT Business
- 02:11 Why the retailers winning with AI aren’t starting with AI; they’re starting with their networks
- 05:06 What a customer expects today!
- 07:09 What is holding retailers back from scaling AI and automation beyond pilot projects
- 11:01 How can connected stores improve both the customer experience
- 15:55 How should we thing about cyber resilience and network performance in today’s world?
- 19:03 The outcomes retailers need to drive on a daily basis
- 20:12 What should retail leaders should prioritise over the next 12–24 months as they modernise store estates in an AI connected world?
- 22:53 What kind of network do we need to power computer vision, RFID, edge computing and AI-powered customer experiences?
- 25:10 What excites Simone about AI Store Experiences?
