38% of online shoppers said that they had purchased something online because of live chat and 18% of online consumers who used live chat to interact with a site were likely to become frequent buyers.
There is no retail business in the world, online or offline, that isn’t faced with the constant questions of how to convert visitors into returning customers and how to differentiate oneself from the rest of the competition.
This ebook from eSeller looks at the customer journey in its entirety and reveal when, where and how you can positively influence customer experience and win the all important sale.
