Become the customers’ first choice for delivery

The home delivery market is undergoing huge change, massive growth and opportunities are beset with challenges
and innovations in the race to be the ‘go to’ courier.

This white paper from Make Positive sets out some of the key challenges and the customer service principles and solutions to address these challenges. Make Positive believe – given their experience of designing and deploying Salesforce solutions in this sector – that there is an opportunity to create a strategy to stand out from the crowd.