Customer experience excellence

This ebook from Site Core is part 4 of their “Customer Experience 101 – Expert Knowledge Series” titled “How to harness social media to achieve customer experience excellence”.

In this chapter they will explore:

  • Social media and its role in customer experience
  • Brands that are excelling with customer experience through social media
  • Five steps to advance with your social media
  • The 2015 social media landscape
  • Youtility: Why smart marketing is about help not hype

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