This ebook from Site Core is part 4 of their “Customer Experience 101 – Expert Knowledge Series” titled “How to harness social media to achieve customer experience excellence”.
In this chapter they will explore:
- Social media and its role in customer experience
- Brands that are excelling with customer experience through social media
- Five steps to advance with your social media
- The 2015 social media landscape
- Youtility: Why smart marketing is about help not hype
