Hermes Christmas Money Back Guarantee

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Hermes SantaThere’s nothing worse than pulling out all the stops to get your Christmas sales despatched just for your courier to let you down. That’s why Hermes have announced the return of its money back delivery guarantee this Christmas. This unique initiative will provide retailers and their customers with peace of mind ahead of the 2015 peak season.

The Hermes Guaranteed Christmas Delivery Promise, which is now in its third year, helps retailers to avoid disappointing consumers by guaranteeing that all online purchases will be delivered before Christmas Day. The move also enables retailers to safeguard against the impact of extreme weather conditions in the lead up to the holidays.

The terms of the commitment apply to each individual parcel that enters the Hermes network, with a UK mainland address, by 23.59 on Monday 21 December. It guarantees that a minimum of one delivery attempt will be made to ensure purchases are received in time for Christmas, otherwise Hermes will refund the delivery charge.

Martijn De Lange, Chief Operating Officer at Hermes, said: “During the last peak season we processed 24.4 million parcels, which was up 15% on 2013, and we expect that number to rise again this year. We will once again make a guaranteed commitment to retailers to ensure their customers receive their presents in time for Christmas. Along with this promise, we have continued to significantly invest in our network and infrastructure to help retailers enjoy their most prosperous peak season to date”.

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