Just before Christmas we published a white paper in partnership with Scurri – Using tracking data to streamline the customer experience in ecommerce delivery (You can download it here). There is a wealth of data collected by carriers when it comes to delivery status. However, there is a disconnect in how retailers can collect, interpret and communicate this data in a way that benefits their brand and their customer’s experience and we looked at how retailers could best use this data.
Now, as ecommerce takes centre stage due to store closures and the restrictions of the Covid-19 outbreak, we are seeing the landscape shift rapidly. In some ways, with delayed shipments due to the pressure on carriers, tracking data has never been more important and yet at the same time, due to social distancing, carriers are no longer collecting signatures on delivery.
The current pandemic is temporary and it will evenutally come to an end, but with consumers becoming ever more accustomed to shopping online there are big questions as to what products they will return to buying at physical premises in the future. In this webinar Scurri CEO & Founder, Rory O’Connor will look at new trends and challenges emerging for online retailers and explore why things will never be the same again.
This webinar, taking place at 3pm this Thursday the 23rd of April, will walk you through:
- The retailers forging the way through the crisis and how
- The growth industries amid Covid-19
- Delivery trends and challenges
- Practical advice on how to overcome these delivery challenges
- What will the new era of eCommerce look like?
You can sign up to attend the webinar here.