Watch again: Closing the Gap on the Customer’s Delivery & Returns experience

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If you missed today’s webinar on how you can give customers a seamless delivery and returns experience and, beat the competition when it comes to conversion rates at checkout, you can now watch it again.

With one in two consumers saying they have abandoned a purchase at checkout because they didn’t find a delivery option to suit them and more than 59% saying they would not buy from a retailer again after a bad returns experience, it’s vital that retailers close the gap on the delivery and returns experience or get left behind. The problem gets bigger as customers expect the experience to be consistent, regardless of whether they are buying your products direct from your website or via a marketplace.

But how? How can smaller retailers close the gap and give consumers a best-in-class seamless delivery and returns experience when they are up against the larger brands?

You’ll learn:

  • Top 5 insights from the latest research on what consumers expect from delivery and returns
  • What a ‘best-practice’ delivery & returns experience looks like
  • Practical and affordable ways to solve the problem
  • Seeing this in practice

Our guest speakers were be Bobbie Ttooulis, Group Marketing Director for GFS and, Phil Bradley-Smith, Technology Specialist for GFS.

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