USPS maintains delivery performance despite challenges

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USPS have revealed their latest delivery performance metrics for the fiscal second quarter which show their continued efforts to maintain a steady service despite industrywide delays within the network caused by the pandemic and storms.

Although some delays were experienced during the first week of January, as with many other couriers, USPS are addressing the impacts caused by the challenges and their mitigation plans continue to perform well. The slight differences in delivery performance can be compared with their Q1 report.

Service performance scores:

Second quarter-to-date service performance scores covering the period Jan.1 through Jan. 7 included:

  • First-Class Mail: 90 percent of First-Class Mail delivered on time against the USPS service standard, an improvement of .37 percentage points from the first quarter.
  • Marketing Mail: 91.7 percent of Marketing Mail delivered on time against the USPS service standard, a slight decrease of .46 percentage points from the first quarter.
  • Periodicals: 81.1 percent of Periodicals delivered on time against the USPS service standard, with an improvement of .37 percentage points from the first quarter.

From Jan. 1 through Jan. 7, the average time to deliver a mailpiece across the postal network was 2.6 days.

One of the goals of Delivering for America, the Postal Service’s 10-year plan for achieving financial sustainability and service excellence, is to meet or exceed 95 percent on-time service performance for all mail and shipping products once all elements of the plan are implemented. Service performance is defined by the Postal Service as the time it takes to deliver a mailpiece or package from its acceptance into our system through its delivery, as measured against published service standards.



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