Parcelhub has built a new scalable customer accounts platform which facilitates growth and supports demand for increased productivity and reduced workload. The initiative was driven by Zeeshan Khan, an administration manager, and he discovered ways that Parcelhub could save their customers more time and less paperwork.
Khan says of the new features: “Parcelhub customers enjoyed a 25% increase in parcel volumes in 2016, leading to the desire for increased efficiencies and capacity for growth. Additionally, our IT, Accounts and Sales departments were not fully integrated. With customers getting bigger, administrative unification has become a necessity”.
A large part of the delivery management process from a customer standpoint is the need to manage shipment invoices, queries and claims from a single view. Historically, this has involved numerous phone calls and emails to monitor shipment statuses; the new billing portal empowers customers with an overview of all invoices, credit notes, invoice queries and claims. Customers will be able to see query type and status in real-time, and generate reports.”
Newly appointed Parcelhub Finance Director, Steve Marjoram, says: “In addition to saving our customers time, the Accounts Portal reduces error rates when entering tracking numbers, reduces friction with carrier partners, is more secure, and increases visibility. Customers can now submit claims in less than a minute, enabling them to become more self-sufficient. Ultimately it puts our customers in control and helps them to prioritise their queries.”
Are you using the new features from Parcelhub?
