Google are currently running a series of webinars, in conjunction with various partners including Royal Mail, designed to offer support and advice to small businesses who either sell, or are thinking of selling, in overseas markets. The next three focus on using mail services to grow your export business, online business to business marketplaces and selling to customers that don’t speak English.
The seminars are free to attend and run throughout October and are best suited to sellers with their own websites or those who plan to set up an ecommerce operation in the near future. With the current exchange rates UK goods are better value than ever to overseas customer and on eBay export sales from the UK are up around 30% year on year.
Using mail services to grow your export business
Register and attend on October 20 at 10am
Research suggests that the delivery experience is second only to price in customer importance and that 96% of customers would shop again from an online retailer if they were happy with the delivery of their goods. Ensuring your customer receives their goods quickly and in good condition is particularly important when exporting as you are often competing against other companies located in the customer’s own country. In this webinar learn how to use mail services to acquire/retain customers, and to fulfil your orders.
Using online B2B marketplaces
Register and attend on October 22nd at 10am
Find out how you can leverage international online marketplaces to gain free exposure to millions of buyers around the world. Discover do’s and don’ts, best practices and all the quick and easy steps required to find the right buyers for your products. The webinar will be presented by an Alibaba.com professional and is of vital importance to everyone and anyone considering international trade – individuals, SMEs and mid-to-large size enterprises.
Selling to customers who don’t speak English
Register and attend on October 27th at 10am
A person is four times more likely to buy from a website in their native language and they will stay twice as long. That is for someone who speaks English whereas if they don’t, they simply cannot and will not buy. In this webinar learn how to sell to customers in another language and how to deal with the inevitable emails and phone calls in that language in a quick and cost effective manner.
