Royal Mail have revamped their website, and I’m largely in favour of the changes. As with the previous iteration you need to decide whether you’re a personal or business customer before you can access site features, but it’s now a lot easier to find the information you need.
Royal Mail have at last given links from the home page (albeit with mouse overs to access them) for some of the most commonly used parts of the site. Tracking, Postcode Finder, Price Finder and Customer Services are now all available with a single click.
If you need to access further services then mouse over the the type of customer you are – Personal, Small Business or Corporate, click the “View All” link and you should find what you’re looking for.
If you’re like me then the chances are that the two features you use Royal Mail most for are tracking and pricing. Tracking is now easy to find, but if you use the price finder you’ve still got several screens to click through.
Personally I prefer the postage estimator that eBay has on their development site, with a single page form to complete.
Although the all the pricing and postage options Royal Mail have to offer may not be present, it’s probably a comprehensive, accurate enough tool for most casual eBay sellers needs. It’s also worth noting it quotes lower prices for ParcelForce – eBay are displaying the prices available through PayPal shipping, not for buying directly from Royal Mail.