If you’ve received a Return Request through the eBay Resolution centre you may have a problem. Some users are finding that clicking on the “Take Action” link is leading to an error page stating that “The information you requested is currently unavailable. Please try again at a later time”.
As all sellers will well know buyers who take the time to request a return are very very welcome in comparison to buyers who simply start a charge back. Return requests aren’t counted against your Seller Standards, but if they’re not responded to promptly then the chances are that the buyers may choose a different type of resolution to initiate a return and this will impact your Seller Standards.
Regardless of opened cases it’s good practise to respond promptly to all buyer communications and it’ll certainly impact your feedback and Detailed Seller Ratings if you’re tardy in responding.
The best advice is if you see a return request and can’t access it then telephone eBay customer as they will be able to see the case details. They’ll be able to help you respond to the case and keep your buyers happy.