I’m still constantly surprised at delivery speeds that some eBay sellers think are acceptable. Five years ago there was nothing wrong with offering a delivery experience which meant a purchase would take a week or so to arrive, in fact many companies at that time had a standard delivery option of 28 days (and some major retailers still do!).
This is the year 2012 though and consumers have been accustomed to fast delivery and will become less tolerant of slow deliveries as time goes on. Next day delivery is pretty much the norm for eCommerce today and with companies like Amazon routinely delivering the following morning that’s what consumers expect of us. Next, the clothing retailer, offer delivery the following day for orders placed as late in the evening as 9pm Sunday – Friday. The only reason they don’t offer the same service on Saturdays is that their courier doesn’t deliver on Sundays.
Delivery expectations won’t stop at a next day service either, I’ve been reading about Shutl who aim to up the delivery speed to same day and in some cases delivery within 90 minutes of placing your order. That’s only likely to be achievable for large companies and within cities, but it will place even great pressure on eBay sellers to at least delivery the next working day. Shutl also aim to offer a one hour delivery window either the same day or next day so that you don’t have to wait at home all day waiting for your purchase to arrive.
Some couriers such as Interlink already supply an expected time slot during which your delivery will arrive and again offer a next day service.
There’s nothing wrong with offering a money saving slower delivery experience, but if you don’t also offer a speedy delivery option don’t be surprised if you face increasing pressures on your eBay Detailed Seller Ratings and feedback. Whether they need it or not buyers are expecting to receive their goods within 24 hours. If you’re not offering this service why not?