GoDaddy suffered an outage yesterday taking millions of domains offline after an attack by a hacker using the name “Anonymous Own3r” on Twitter. After about four hours the GoDaddy website was back up and service was restored for the bulk of their customers.
Techcrunch reports that the outage was caused by computers being unable to reach GoDaddy’s DNS servers, DNS servers are how computers know which server to connect to in order to view a website. The trouble is when GoDaddy couldn’t be accessed neither could the millions of small business websites hosted by GoDaddy. GoDaddy claim to be the largest hosting provider of secure websites in the world with more than 10.5 million customers and more than 53 million domain names under management.
Sadly there’s little most small businesses can do to protect them against this sort of outage as it’s pretty much out of their control. Other than choosing a different host and domain registrar, your hands are pretty much tied. All we can rely on is that companies like GoDaddy put the very best security procedures in place as prevention is better than cure, and trust that they’ll recover from attacks as quickly as possible.