Royal Mail’s shipping system, Despatch Express, will be replaced by Despatch Manager Online from midnight tonight (Thursday 28th February 2013).
Despatch Express is Royal Mail’s software solution for printing postage, if you use Royal Mail Tracked or similar products you may have been using it. Despatch Manager Online performs similar functions, but with a cloud based solution accessed through the Royal Mail website.
If you currently use a third party vendor’s software solution for printing your Royal Mail labels make sure they’re ready for Despatch Manager Online rather than Despatch Express. It may incur an extra integration charge but if you’re not already set up you won’t be able to print your labels with Despatch Express on Friday morning.
If you currently use Despatch Express you should have already received correspondence from Royal Mail, regarding the steps you need to take to change over to Despatch Manager Online. If you have any queries you can contact Royal Mail on 08456 047 267, Option 3.