Tonight’s Watchdog program looked at the different service you can expect from different couriers. The worst example was the courier who didn’t even knock on the door, but was caught on CCTV simply throwing the parcel towards the doorstep and walking away (yes it really does happen!).
They also looked at some of the more interesting aspects of courier services when everything does go right. For instance why can some couriers give you an estimated time of arrival and others can’t. Why is Elgin a “remote” place for FedEx but it’s not for DHL, but the reverse is true for Rothes just a few miles away. Rothes is remote for DHL but not remote for FedEx!
Well worth a watch, you can catch the Watchdog episode on BBC iPlayer so long as you’re based in the UK and the relevant part starts around 40 minutes into the program.
2 Responses
I don’t need to watch it – been on the receiving end enough times. e.g. Huge box of ceramic items with enough Fragile tape to sink a battleship chucked over my 6ft+ gate onto concrete path narrowly missing my head as I went to open door.
Yes it happens, the employee (unlucky/stupid enough to get caught on CCTV) was sacked. Dodgy employees are not unique to the carrier industry, though, please remember that. If you’ve ever visited a national depot or hub, you’d be instantly impressed by the sheer scale of their operation, and realise what a damn good job they’re doing (most of the time).