MyHermes will be be improving the information available to parcel recipients with its new Parcel Manager service. They say that retailers will be able to enhance the customer experience as well as reduce the number of delivery queries with the new service.
Parcel Manager enables retailers to automatically send dual-branded emails to customers at defined trigger points as the parcel is scanned throughout its journey. Customers will receive notification once the Hermes courier takes receipt of the parcel and when it is successfully delivered. Each process takes approximately 20 minutes for the customer to receive a notification.
Carole Woodhead, CEO of Hermes, says: “We continue to invest heavily in innovative new ideas that will allow us to provide unrivalled levels of service to our clients. Parcel Manager will be a unique tool that enriches the customer delivery experience by improving communication. We are also currently developing a number of new features for Parcel Manager that will put customers in even more control of their deliveries.”
It sounds like a good move, if not a little overdue. And comes on top of other innovations at MyHermes. The recently announced that they would be the first courier service to offer a seven day service and they have also opened a new call centre in Leeds reported to have cost £6m.
