eBay have started emailing sellers telling them that from the 31st of July 2017, they will be removing late delivery rate protection on Royal Mail transactions. After this date they will no longer automatically register Royal Mail transactions as delivered on time.
The change only affects Royal Mail Signed For (both for 1st Class & 2nd Class) and Special Delivery. These were the last remaining tracked Royal Mail services eBay were offering protection for, eBay stopped the protection for Tracked 24 and 48 services back in January of this year.
eBay explain that they have been ensuring that certain Royal Mail transactions don’t affect your late delivery rate metric due to issues receiving up-to-date tracking information. They say that they have now resolved the tracking issue and will rely on Royal Mail tracking data to determine if an item was dispatched and delivered on time.
As with all Royal Mail tracking, you should have no problem getting an automatic on-time delivery if you despatch your items at a Post Office. However if you have a Royal Mail collection then your postie will likely scan a barcode on a wall poster for your entire collection – if you send Signed For or Special Delivery items we’ll be interested to hear if you see acceptance scans being passed to eBay or if you have to rely on doorstep scans when your items are delivered.