According to the delivery firm, the DPD app has now been downloaded by two million British users since it launched in May 2016.
The Your DPD app Includes several features that have helped improve DPD’s already high first time delivery success rate by a further 3% for app users. Features include a half-hour heads-up push notification, live driver tracking, preferred neighbours, multiple delivery addresses, safe place pictures, delivery between school runs and the option of a second delivery attempt, as the app can automatically notify the driver when customers have returned home.
Apparently DPD’s Christmas 2017 peak plan includes Sunday deliveries and the DPD Pickup parcel shop network. DPD customers can divert parcels to big name shops including Sainsbury’s, Matalan, Halfords and Habitat and collect them at their leisure.
DPD’s CEO Dwain McDonald commented: “With 2 million customers now using the app it does really start to make a difference to the operation. This Christmas will feel very different. More customers will be in full control of their delivery and be able to take advantage of a wide range of ‘in-flight options’ and enhanced features.
“We made our name with Predict, notifying customers in advance of their one hour delivery slot by SMS and email, but the app is rapidly taking over. It is the perfect platform for us and pulls together all the good stuff we do in one place. But the big plus point is that we can really personalise the service we give people. You define the kind of delivery you want, it’s your safe places, your Pickup shops and your preferred neighbours. That allows us to communicate with customers in a totally different way and give them an even better experience.”
If you shop online regularly and want to check out the Your DPD app for yourself, then check out this page.
