Parcelhub are growing rapidly and now distribute more than six million parcels annually on behalf of hundreds of businesses. To assist their clients and bolster their carrier management platform they have launched an updated version of of their tracking portal to provide a single program capable of both generating and tracking shipments.
This is the latest technological development following on from the new Parcelhub Customer-Centric Accounts Portal.
“Customers wanted a unified view of shipping and tracking. This new Portal has allowed us to start giving POD (proof of delivery) reports and will result in better reporting in the future. For customers with multiple accounts, it provides a consolidated view.”
– Connor Taylor, Senior Systems Administrator, Parcelhub
Future developments planned for launch throughout 2018 include the introduction of new carrier services, ecommerce and customer service platform integrations and compulsory encryption.
“We are always adapting and upgrading our business processes based on feedback from our system users. This latest update on the existing Web Despatch platform now incorporates new tracking elements, while maintaining the look and feel of the track site. The additional provision of the POD request will help customers self-serve, allowing our Customer Services team to continue to focus on carrier delivery issues, where we can add the most value to our customers.”
– Sally Evans, Head of Major Business Projects, Parcelhub
