DPD has launched a new in-app parcel sending service to enable consumers to send parcels anywhere in the UK and across Europe with a new easier, paperless process.
The new ‘send parcel’ function within the app takes the user through a simple step-by-step process. There is no need to print a label, the app’s shop finder function helps to locate the nearest DPD Pickup shops and the user then simply has to show the QR code generated within the app when they drop off the parcel at their chosen shop.
The ‘sent parcels’ section in the app then shows all your shipped parcels in one place and tracks them at every stage, with push notifications to alert you when the parcel has been picked up from the shop and successfully delivered to the recipient.
The free Your DPD app was launched in May 2016 and now has close to 3 million users in the UK. It enables consumers to personalise their DPD experience, including the ability to specify preferred neighbours for deliveries if they aren’t home, provide multiple delivery addresses, share a picture of their ‘safe place’ for deliveries and specify if they wish to avoid deliveries around the school run. Only last November, we reported that the app had 2 million downloads.
The app has been hugely popular with consumers as it gives them a number of exclusive benefits. As a result, we get loads of feedback from app users and in-app shipping was something a lot of people have been asking for.
Consumers told us that they don’t always find sending parcels that straightforward. So, we’ve created a really intuitive and streamlined process, that is ideal for the occasional sender. Plus, they get the peace of mind of knowing they can track their sent parcels and the recipient will get the full DPD Predict service, with all the usual in-flight options.
– Dwain McDonald, CEO DPD
You can watch a video on the new feature here.