OK Google, marketers are switched on to the impact of voice search, but what can they do strategically?

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Digital marketers are aware voice search will impact the way they  market products and services,  but almost a third (29%) aren’t actively doing anything to address the changing landscape, according to research released today from Greenlight Digital.  

Widespread adoption of voice search shows no sign of slowing with  Canalys  forecasting 70% year-on-year growth of smart speaker sales with shipments to reach over 56 million units this year.  Marketers  understand  this is going to impact the way consumers interact with brands with over a third (36%)  acknowledging it’s fundamentally going to change  the way customers search for items over the next 18  months.  

Yet, what  marketers  recognise as a trend isn’t necessarily reflected  in  the action they are taking. Although  a quarter (25%)  feel they can incorporate voice search into their marketing strategy in order to maximise the impact Amazon has on the industry, 29% admit they are currently not doing anything to address  it.  

When it comes to putting hands in pockets,  although 43% of marketers  admit they will be investing marketing budget into advertising with Amazon to reach customers through voice search, a quarter still remain unsure.  It seems  they don’t know whether they will be investing despite many recognising it will change the way retail businesses market to consumers.  

The most predominant tactic marketers are adopting to address the change is reassessing product names  to reflect how users speak  –  true for 32% of  digital marketers  surveyed.  This  will enable voice-search users to find a brand’s products more easily and make those brands more readily visible.   

“Voice-assistants aren’t a gimmick. It is here to stay and is going to change the way brands reach consumers. Marketers must put their money where their mouth is when it comes to addressing these changes.   To get to a point of investing, brands first need to be armed with the audience insight that can inform how and where their customers are purchasing. Only then can marketers accurately assess whether they need to adjust their marketing strategy to maximise the growth in use of voice assistants.   Assessing keywords and product names, and optimising websites for voice search is action that needs to be invested in – both in terms of time and money. The brands who see the value of investing now will be the ones who reap the benefits of this increasingly popular technology.”  
– Andreas Pouros, CEO,  Greenlight Digital

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