Having fallen over for a whole day almost exactly a month ago, Royal Mail are once again experiencing problems with the Click & Drop service which they are gradually migrating all users to for producing postage labels.
Today, the service is apparently running, but the manifest part of the operations are down. Currently manifests created may receive an emergency manifest number. These will be reprocessed to provide you with your correct sales order number as soon as the issue has been resolved.
Hopefully this won’t impact too many sellers as you may not produce a manifest until later this afternoon by which time we’re hoping that the glitch may be resolved.
This isn’t a particularly unusual glitch and emergency manifests had to be created and then reprocessed with the correct sales order numbers just a couple of weeks ago on the 11th July.
“We are currently experiencing a technical issue which is affecting manifesting. Any manifests during this time created may receive an emergency manifest number. These will be reprocessed to provide you with your correct sales order number as soon as the issue has been resolved.
We are sorry for any inconvenience caused.”
– Royal Mail Jul 24, 10:44 BST
Updated to add:
“Resolved – The connectivity issue has now been resolved. Any emergency manifests created will be reprocessed throughout the day to give your correct sales order number.”
– Royal Mail Jul 24, 11:42 BST
“Our Shipping solution Click & Drop is operating as it should. Yesterday our billing system was experiencing some technical issues for around ten minutes which have now been resolved. During this time we took steps to temporarily remove the connection between Click & Drop and our billing system and implemented our emergency manifesting procedure so that our customers were able to continue billing and processing their items. This ensured there was no impact to the functionality of Click & Drop. We reinstated the connection to our billing system as soon as it is was operating normally.”
– Royal Mail Spokesperson