Royal Mail Click & Drop fails again

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Having fallen over for a whole day almost exactly a month ago, Royal Mail are once again experiencing problems with the Click & Drop service which they are gradually migrating all users to for producing postage labels.

Today, the service is apparently running, but the manifest part of the operations are down. Currently manifests created may receive an emergency manifest number. These will be reprocessed to provide you with your correct sales order number as soon as the issue has been resolved.

Hopefully this won’t impact too many sellers as you may not produce a manifest until later this afternoon by which time we’re hoping that the glitch may be resolved.

This isn’t a particularly unusual glitch and emergency manifests had to be created and then reprocessed with the correct sales order numbers just a couple of weeks ago on the 11th July.

“We are currently experiencing a technical issue which is affecting manifesting. Any manifests during this time created may receive an emergency manifest number. These will be reprocessed to provide you with your correct sales order number as soon as the issue has been resolved.
We are sorry for any inconvenience caused.”

– Royal Mail Jul 24, 10:44 BST

Updated to add:

Resolved – The connectivity issue has now been resolved. Any emergency manifests created will be reprocessed throughout the day to give your correct sales order number.”
– Royal Mail Jul 24, 11:42 BST

“Our Shipping solution Click & Drop is operating as it should. Yesterday our billing system was experiencing some technical issues for around ten minutes which have now been resolved. During this time we took steps to temporarily remove the connection between Click & Drop and our billing system and implemented our emergency manifesting procedure so that our customers were able to continue billing and processing their items. This ensured there was no impact to the functionality of Click & Drop. We reinstated the connection to our billing system as soon as it is was operating normally.”
– Royal Mail Spokesperson

10 Responses

  1. It still baffles me why Royal Mail did not have a longer “cross over” period with Dispatch Manager Online. At least then there could have been a proper back up. I hear you can still use RM DMO in an emergency but the tracking wont work, which is really no use for ebay.

    Very frustrating. we have been using Hermes and have generally had a good experience. No manifest required.

  2. Royal mail just don’t know what to do next !
    Get rid of all of the unnecessary propaganda weighing the business down.
    Stop getting rid of too many staff.
    And stop running the few staff that are left into the ground.
    The business WILL continue to make good profits as it has always done.
    STOP overpaying the masses of Deadwood that still occupy the business.
    How this business goes on doing so many stupid things is unbelievable.

  3. Robots don’t walk up the garden path ! Robots can’t drive round the rural areas of England, Scotland, Wales and N Ireland. Deliveries to these places are done six days every week by Royal Mail. It’s expensive, that’s why other carriers either won’t go there, or charge extra for doing it . I haven’t checked, but I bet the likes of Amazon’s own delivery company will only do selected areas.

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