Hermes Guaranteed Christmas Delivery Promise

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Hermes are for the sixth year in a row giving a Guaranteed Christmas Delivery Promise that presents will be delivered by Christmas. The initiative, which is now in its sixth year, helps retailers to avoid disappointing online shoppers by pledging that all purchases will be delivered before Christmas Day.

The terms of the Guaranteed Christmas Delivery Promise commitment apply to each individual parcel that enters the Hermes network, with a UK mainland address, by 23.59 on the 20th of December for standard deliveries and 23:59 on the 21st of December for Next Day.

Hermes guarantees that a minimum of one delivery attempt will be made to ensure purchases are received in time for Christmas; otherwise Hermes will refund the delivery charge. Of course retailers and consumers can add extra assurance by specifying safe places or neighbours to deliver to whenever possible. Consumers can also track their purchases with the relatively new Hermes Parcel Manager app available for Android and Apple devices.

“We’re happy to honour our Guaranteed Christmas Delivery Promise for the sixth year running as we want to deliver the best possible service for our clients and their customers at everyone’s busiest time of the year. The recent investments across our fleet and network of hubs and depots will drive this, including the use of our new premises in Hemel Hempstead that opened last month. We have also invested throughout the year in ongoing digital updates to improve control, flow of information and trust from our customers. We’re looking forward to supporting our clients as we head into Peak 2018 to ensure that their customers and ours have the best possible delivery experience.”
– Martijn De Lange, CEO, Hermes UK

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