AliExpress give green light to free returns in eight countries

No primary category set

Alibaba’s Group Chinese marketplace, AliExpress today gave the green light to merchants trading on the marketplace to offer their shoppers free returns in eight countries ahead of the possible wider rollout.

The move will see the marketplace sellers surprising and delighting their shoppers for the first time with the offer to return and refund their goods at no cost, moving towards a new business model adopted by many leading players.

“The objective is to improve the shopping experience offered by AliExpress and enable consumers to explore, with confidence, the platform’s wide range of brands and products, knowing they can get a free return and refund if they are not satisfied.”
– Cheer Zhang, the head of Global consumer and market operation, AliExpress.

The pilot programme will see the UK, the US, Canada, Spain, Germany, France, Russia and Australia debuting the service to woo shoppers.

Consumers in the eligible markets will see a free return sign next to merchants’ listings participating in the pilot. Product categories including electronics, jewellery, shoes and cosmetic products will qualify for free returns and refunds, which shoppers can claim for within fifteen days after receiving an item. Shoppers can expect a refund with a three-day working period, depending on a payment service they used to purchase a product.

The policy says that goods must be returned in a new condition, excluding products over $1,000 as well as products such as mobile phones, underwear, food and customised merchandise.

RELATED POSTS..

The Olympic influence on shopping

The Olympic influence on shopping

Alibaba Unveils the World’s First AI-Powered Conversational Sourcing Engine

Alibaba Unveils the World’s First AI-Powered Conversational Sourcing Engine

Alibaba.com joins the IOC’s Athlete365 Business Accelerator program

Alibaba.com joins the IOC’s Athlete365 Business Accelerator program

Alibaba AI Toolkit used by Half a Million Merchants

Alibaba AI Toolkit used by Half a Million Merchants

How summer of sport is influencing British shopping habits

How summer of sport is influencing British shopping habits

ChannelX Guide...

Featured in this article from the ChannelX Guide – companies that can help you grow and manage your business.

Latest

Take a look through a selection of the latest articles on ChannelX

Register for Newsletter

Receive 5 newsletters per week

Gain access to all research

Be notified of upcoming events and webinars