a2b Fulfillment, a third-party logistics company that provides order fulfillment, value-added services and customer care has announced the opening of a new Contact Center Operation in Ogden, UT.
The fulfillment company has a massive 680,000 square feet of warehousing and contact center space in Georgia, South Carolina, and Utah so are able to service the majority of consumers and retailers within 2 days, offering quick delivery options and aiding the success of businesses in the area.
The new Contact Center location is helping to support the company’s additional demand for Customer Care services. With locations in both Georgia and Utah, a2b achieves enhanced coverage across time zones while also having an additional layer of redundancy in its network.
“The demand for an exceptional customer experience continues to increase,”
“Ogden is a call center town with thousands of experienced Customer Care agents. We are impressed with the level of talent that we are finding in Ogden and look forward to growing the center for our clients seeking help in this area.”
– Ayal Latz, President of a2b Fulfillment.
It means that those using a2b fulfilment services can rest easy when it comes to high consumer satisfaction being achieved. Accessible customer care is vital in an ever demanding ecommerce world where consumers favour business that not only provide fast service but fast, caring and achievable solutions when something goes wrong.
“Our contact center initially launched from scratch in the fall of 2011 at our Greensboro, GA location,”
“Today, a2b offers service on both shared and dedicated models. The addition of the Ogden, UT center gives us access to a new labor market and will enable us to offer expanded hours. We are thrilled to open this new location and look forward to seeing the benefits it provides to our clients.”
– Ayal Latz, President of a2b Fulfillment.
