Today we talk to Adam Qazi, Head of strategic & commercial planning at Abstrakt, a company running mailing service operations for 30 years who now also offer a fulfilment service tailored to the needs of ecommerce merchants.
Their key differentiator is their friendly service offering you a dedicated account manager and their willingness to take on fulfilment for companies of all sizes, starting with as few as a dozen or so shipments a day. This allows you to get started with fulfilment, freeing you up to grow your business, and Abstrakt will grow your fulfilment alongside your business. Read on to discover more about their services and how they could assist your business to grow:
Who are Abstrakt?
Abstrakt is a family owned and run Limited company formed in March 1988 providing 3PL and mailing services operating out of their owned premises. We are renowned in the industry for our expertise and, as a family owned business, established for 33 years, we build unique long-term relationships with our clients. A remarkable 90% client retention rate testifies that we are passionate, not just about what we do but, about providing unrivalled customer service – from first contact to final delivery.
What do you do?
We provide cost effective storage solutions, we receive the products, package them up and ship them the any customer worldwide and we can connect to any platform allowing us to do multi-channel fulfilment and despatch to any destination for any online sellers b2b and b2c, we can also tailor our order fulfilment services to suit your business requirements and our dedicated pick team can carefully pick and pack and dispatch to keep your customers happy. In additional, we can also offer subscriptions direct mailing services
Tell us about your ecommerce services
Abstrakt uses the warehouse and order management solution: Mintsoft, which can integrate into any channel marketplace (shopify, woocommerce, Amazon) to allow abstrakt to process orders seamlessly. Our system allows us to be flexible, agile and up-to-date with our clients, whilst also offering a personalised service. We can manage your returns process and get your stock back on the shelves in a timely manner allowing it to be resold to reduce downtime.
What type of ecommerce retailers can you assist?
We provide B2C and B2B services to all ecommerce retailers , we can accommodate smaller business that are selling around 12 orders per day.
Case Study – Kollo Health
What additional services can you offer?
Our customers can use their own despatch accounts or ours, we cover all aspects to all destinations worldwide. All clients also have a dedicated account manager to hand hold clients to making the switch from at home to outsoucing
What customer support is on offer?
Each customer has a dedicated account manager, we can respond to any queries and create a more personal service with the client out the warehouse so they can retain some level of ownership and rely on us to keep their brand in check
What makes you different to your competitors?
Our ISO accreditations, staff, experience training and leadership, 33 years in the fulfilment industry which means we have a dedicated fulfilment team which allow us to be very flexible