It’s a new month, and for silver PowerSellers in the UK a new service level from eBay support. As of yesterday telephone support in the UK is extended to all PowerSellers of Silver and above. No longer will they have to wait for email responses, the holy grail of eBay’s phone number is available to call.
This is part of eBay’s long awaited differentiation of PowerSeller benefits. The question was long asked “What do I get when I progress from a Bronze to Silver powerseller, or from Silver to Gold” etc. In the past it was often suggested that the only real benefit was the PowerSeller community message board. Now at eBay Universities there is a PowerSeller lounge with PowerSeller support reps available for demo’s. Step up to Silver and you gain telephone support. Ramp up sales further to reach Gold PowerSeller status or above and you get a single point of contact with your own account manager.
There was outcry when eBay last changed the qualification levels for PowerSellers, but since doing so eBay have extended telephone support opening hours, introduced account managers, and now extended phone support for Silver PowerSellers. Sellers will always want more support, but contacting eBay today is more accessible to more sellers than at any time in the past. Have you called them yet?