Mark Lewis, ex eBay UK Managing Director, was on BBC Working Lunch today to plug his new company – Collect+ of which he is now CEO. He had some valid points to make about missed deliveries being a pain point for online consumers and explained how Collect+ can solve this issue.
With some large retailers buyers can opt for a Collect+ delivery by simply entering their postcode and confirming a local shop or garage where they’ll collect their purchase instead of having a missed delivery to their home.
What wasn’t explained in the program is how smaller businesses will have to contact each buyer individually to negotiate and delivery destination which is where the service falls down. It will be interesting to see if an automated solution becomes available for all ecommerce merchants and of course for eBay sellers.
You can view the program on BBC iPlayer for the next week with the relevant section starting 19mins, 20 secs into the program.